FAQ's

Shipping Details

South Africa orders 3 - 5 business days

Rest of world orders 6-12 business days

I have not received my order confirmation email yet what do i do?

Please check your inbox first and please check your spam box as well. If you still can not find it please email us at info@vitorvalentini.com

How do i get in contact?

Email us on info@vitorvalentini.com or call us on 0827105471

Which payment methods are available?

We Provide the quickest and safest payment methods:

  • Payfast (Visa/Master card, Snapscan, Instant EFT, Zapper, Apple Pay, Samsung Pay and Store Cards.)
  • Yoco ( Visa/Master Card, Amex Express, Apple Pay and Instant EFT)

I did not receive my order yet. What should i do?

Please check your inbox for tracking emails and if you can not find them please Click the link here to track your order using your tracking number or order number https://www.vitorvalentini.com/a/track

How do i track my order?

You can track your order on our tracking app on our website with your tracking number here https://www.vitorvalentini.com/a/track
Or use your Order number.


Alternatively you can look through your emails for our tracking emails that would have been sent to the email address provided when making the purchase.

What are the shipping costs?

We offer free shipping on orders in South Africa over R800.
Orders under R800 incur an R89 shipping fee.

Do you have a Return Policy?

Yes we do! Please check out our return policy here ==> https://www.vitorvalentini.com/policies/refund-policy

I put the wrong address in, How do i fix this?

No worries, please email us at Info@vitorvalentini.com and one of our consultants will assist you :)